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Terms & Conditions

Last updated: September 23, 2026

Welcome to MUK Health. By using mukhealth.com or placing an order through our website, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About MUK Health

MUK Health operates this online store and provides products through mukhealth.com.

These terms apply to all visitors, customers, and users of the website.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other product information displayed on our website are accurate.

Product images are provided for illustrative and product-identification purposes. Actual packaging may occasionally differ from website images because of packaging updates or manufacturer changes.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR/Rs.), unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, and offers at any time.

A price change will not affect an order that has already been accepted and confirmed, except where correction of an obvious pricing or technical error is necessary.

4. Orders

When you place an order, you are making a request to purchase the selected products.

We may contact you to confirm your order, delivery address, phone number, or other order information.

We reserve the right to cancel an order where:

  • The product is unavailable
  • The delivery information is incomplete or incorrect
  • We are unable to verify the order
  • There is an obvious pricing or technical error
  • We reasonably suspect fraudulent or abusive activity

If an order is cancelled after payment has been received, any applicable refund will be handled according to the circumstances and our Refund & Returns Policy.

5. Cash on Delivery

Where Cash on Delivery is available, payment is collected when the order is delivered.

Customers are responsible for providing an accurate delivery address and a working phone number so that the courier can contact them.

Repeated refusal or failure to accept confirmed Cash on Delivery orders may result in restrictions on future COD orders.

6. Delivery

We aim to dispatch and deliver orders within the estimated time communicated to customers.

Delivery times may vary depending on:

  • Destination
  • Courier availability
  • Weather
  • Public holidays
  • Operational disruptions
  • Other circumstances outside our reasonable control

Once an order has been handed to the courier, delivery timing may depend on the courier service.

7. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name
  • Phone number
  • Delivery address
  • City
  • Any relevant delivery instructions

MUK Health is not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

8. Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Please review that policy before placing an order.

9. Product Use

Customers are responsible for using products according to their labels, instructions, and applicable warnings.

Product information on this website is provided to help customers understand the products and should not be interpreted as a guarantee of a particular medical or health outcome.

10. Website Content

All reasonable efforts are made to keep the information on the website accurate and up to date.

We reserve the right to modify, update, or remove website content, products, prices, and offers without prior notice.

11. Intellectual Property

The MUK Health name, branding, logos, product images, website design, written content, graphics, and other original website materials belong to MUK Health or their respective rights holders.

They may not be copied, reproduced, republished, or commercially used without appropriate permission.

12. Prohibited Use

You must not use the website to:

  • Commit or facilitate unlawful activity
  • Attempt to gain unauthorized access to the website
  • Interfere with website security or functionality
  • Submit fraudulent orders
  • Use automated systems to abuse the website
  • Misuse another person’s personal information

13. Changes to These Terms

We may update these Terms & Conditions when necessary.

The latest version will always be published on this page.

14. Contact

MUK Health
Website: mukhealth.com
Phone/WhatsApp: +92 300 5710109