Refund and Return Policy
At MUK Health, we are committed to providing you with the best products and customer service. We have a clear and straightforward refund and return policy in place to ensure your satisfaction. Please read the following guidelines carefully:
1. Return Eligibility
- Damaged or Leaked Product: If you receive a product that is damaged or has leaked during shipping, we are here to assist you. You must report the issue within three days of receiving your order.
2. Video Evidence
- Unboxing Video: To expedite the resolution process, we kindly request that you record an unboxing video when you receive your order. This video will serve as crucial evidence in case the product is damaged or leaked. Please ensure the video clearly shows the unopened package and the condition of the product inside.
3. Return Process
- Contact Us: To initiate a return, please contact our customer support team at Contact@Mukhealth.com within three days of receiving your order. Provide your order number, a description of the issue, and attach the unboxing video.
- Instructions: Our customer support team will guide you through the return process and provide further instructions, including where to send the product.
- Shipping Costs: Please note that we do not cover shipping charges for returns in any case.
4. Refund Process
- Inspection Required: We will inspect the returned product upon receipt. A refund will only be processed if the product is indeed damaged or has leaked, and we have verified this through the unboxing video and inspection.
- No Change of Mind: We do not accept returns or offer refunds for change-of-mind situations. Please make your selections carefully before placing an order.
5. Return and Refund Timelines
- Product Return: If you are eligible for a return, you must send the product back to us within the specified timeframe provided by our customer support team.
- Refund Issuance: Refunds will only be issued after we have received the product and verified the issue.
6. Responsibility for Damaged Products
- Product Damage Responsibility: If the product is damaged or has leaked due to reasons beyond our control, we will not accept returns or offer refunds. It is your responsibility to ensure proper handling and storage of the product.
MUK Health reserves the right to modify or update this refund and return policy at any time. Please review this page periodically for any changes.
If you have any questions or need assistance with a return, please contact our customer support team at Contact@Mukhealth.com. We are here to help you and ensure your satisfaction with our products.
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